WELCOME TO ZOOM ROOM NEW ALBANY
We don't train dogs. We train the people who love them.
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YOU'RE IN EVERY CLASS
You learn alongside your dog — no drop-offs, ever.
COME ON YOUR SCHEDULE
Evenings, weekends, weekdays — no rigid 6-week commitment. More like a gym.
POSITIVELY REWARDING
Science-backed methods, positive reinforcement only.
SOCIALIZATION SPECIALISTS
We focus on real-world lifestyle skills that build confident, calm dogs.
Socialization is the real goal.
Zoom Room New Albany is an indoor dog training gym where you and your dog learn together. Training teaches commands. Socialization builds confidence.
What people think they want
A dog who obeys commands.
What they actually want
A calm, confident dog they can take anywhere—cafes, travel, work, crowds.
How you get there
Repeated, positive exposure to novel people, dogs, and environments. In a controlled setting. With expert supervision.
The American Veterinary Society of Animal Behavior recommends socialization begin as early as 8 weeks—before full vaccination—in safe group settings. The critical window narrows at 16 weeks, but socialization remains valuable for life.
What we offer
SOCIALIZE
Playgroups, parties, and gym time. The social life your dog deserves.
Explore Socializing →What Our Customers Say
★★★★★“We were having trouble finding dogs to socialize our Boston Terrier puppy Beans with safely since she was so small. Zoom Room offers puppy playgroups where their wonderful and knowledgeable staff lead and supervise playtime which allows Beans to learn how to interact with other dogs and gives us the peace of mind of knowing that if any dogs aren't getting along the staff will step in.”
★★★★★“I saw a noticeable improvement in my dog's scent work skills and confidence by the end of the class. The class was well organized, engaging, and a great way to strengthen the bond with my dog.”
★★★★★“My Australian Shepherd mix and I tried out Zoom Room as a way to expel her energy since moving into an apartment. Our first session of agility was a blast. We did most of the equipment on the first session, and when not in the ring, you're helping your dog build balance and stability on bubbles.”
Questions About Zoom Room New Albany
What people ask before their first visit.
Where is Zoom Room New Albany?
We're located at 5332 Warner Rd, Westerville, OH 43081. Call us at (614)304-1176 for directions or questions. Get directions on Google Maps.
What are your hours?
Monday: Closed, Tuesday: 2:00 PM to 8:30 PM, Wednesday: 2:00 PM to 8:30 PM, Thursday: 2:00 PM to 8:30 PM, Friday: 1:00 PM to 6:30 PM, Saturday: 9:00 AM to 5:30 PM, Sunday: 9:00 AM to 5:30 PM
Do I need an appointment?
Yes — all classes and sessions are booked in advance. Start with a free Orientation without your dog, or an Evaluation with your dog. An Evaluation covers getting started, so no separate Orientation is needed. After an Orientation, your trainer may recommend an Evaluation based on your dog's needs.
What is your refund policy?
Zoom Room Refund and Return Policy
- PRODUCTS: Returns/exchanges within 30 days, with receipt. Items must be unused, in unopened packaging. Defective items are returnable within 30 days with receipt, but please note that no toy is truly indestructible! Electronic training equipment is non-returnable. Dog food returns for store credit only.
- GROUP CLASS AND PRIVATE TRAINING PASSES: Refundable within 7 days if unused, less a $35 administrative fee. Or refundable within 24 hours after taking the first class or session, less the cost of a single session and a $35 administrative fee. Otherwise, all sales are final.
- CONTRACT PRICING: If you are on a recurring contract, please refer to the terms of that contract, as they will supersede the policies listed here.
- WORKSHOPS/EVENTS: No refunds within 24 hours of the start of the workshop or event. Refund requests made prior will be honored less a $35 fee.
- OTHER SERVICES: All other services, including evaluations and playgroups, are non-refundable.
PLEASE NOTE: See your account online for the expiration dates of your service purchases; these dates will not be extended.
What is your cancellation policy?
Parties: Parties must be cancelled at least one week in advance. If you need to cancel a party reservation, please call us.
Workshops: These enrollments cannot be cancelled online. We do not offer make-up lessons for workshops.
Punctuality: Entering the gym after class has started is a distraction we hope to avoid. Please try to be punctual. If you are more than 15 minutes late to class, it will be treated the same as a no show.
No Show: If you are absent from class without any prior notice, you will be charged as if you had attended, i.e. you will lose that class credit.
More questions? Check our full FAQ, training info, or pricing details.
Have Questions?
Not quite ready? We're happy to help!